A Good Mediation Process Ensures Billable Usage

In order to ensure that your access bills are both accurate and timely, mediation rules need to be clearly defined. While EMI – the industry standard output format – is preferred, custom formats are also used, particularly for in-house systems. Regardless, without mediation, switch data can’t be billed.

It’s important that all usage – whether recorded by you or received from other sources – is recorded accurately; however, getting that usage to the customer’s bill is the ultimate goal. That’s where your mediation platform comes in; if it’s not effective in converting your switch records, you could see a potential loss of billable usage, and ultimately revenues.

Whether standard EMI format is your preference, or whether you require a custom format, CSS will work with you to take the guess work out of the mediation process, and provide assurance that your call records will go through the appropriate conversion for billing.