Creative Support Solutions For the Telecommunications Industry

• Carrier Access Billing
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• End User Billing
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• Overview
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  • Marnell Robertson
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  • Barbara Direnzo
  • Sue McCormack
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Barbara Direnzo, Director of Quality Assurance

Barb fills CSS’s Director of Quality Assurance position, which gives her oversight of access billing procedures for various clients.

Barb came to CSS in 2007 from The Armstrong Group of Companies in Butler, PA. While there, Barb held several positions of responsibility, including Director – Revenue Assurance & Intercarrier Services, and Controller. Notably, her accomplishments include the implementation of the JD Edwards Accounting System, and the implementation of new billing systems for six telephone companies. Additionally, Barb was responsible for the review and trending of carrier services for the LEC, CLEC and corporate telephone operations, as well as creating and maintaining LEC and CLEC tariffs.

As Director of Quality Assurance, Barb puts her telecommunications experience to effective use. In addition to developing processes that conform to client-specific needs, Barb also ensures that her staff has the necessary skills to provide the high quality service that CSS clients have come to expect.